Refund & Cancellation Policy
1. Introduction
At SSR IT Solution, we strive to provide the best digital marketing and software development services. This Refund & Cancellation Policy outlines the conditions under which you may request a refund or cancel our services.
2. Cancellation Policy
– Clients may request service cancellations by providing written notice via email.
– Cancellations made before work has commenced will be eligible for a full refund, minus any administrative fees.
– If the service is already in progress, cancellations will be subject to a cancellation fee, which will be determined based on the work completed.
– No cancellations will be accepted for services that have been fully delivered or completed.
3. Refund Policy
– Once approved, the refund will be credited to the original mode of payment within 5-10 business days.
– Refunds are only applicable under specific conditions where SSR IT Solution fails to deliver the agreed-upon services.
– If a project is terminated by SSR IT Solution due to unforeseen circumstances, a partial refund may be provided, depending on the work completed.
– Refund requests must be submitted within 5 days of service initiation.
– No refunds will be issued for services rendered, digital marketing campaigns executed, or software development work already completed.
4. Non-Refundable Services
– Custom software development projects once initiated.
– Digital marketing campaigns after execution has begun.
– Third-party service fees incurred on behalf of the client.
– Any service explicitly mentioned as non-refundable in the service agreement.
5. Dispute Resolution
If you are unsatisfied with our services and wish to request a refund, please contact us at [email protected] We will assess the request and aim to provide a resolution within 7 business days.
6. Changes to This Policy
SSR IT Solution reserves the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.
7. Contact Us
For any questions or refund-related inquiries, please contact:
Email: [email protected]
Phone: +9625208890
SSR IT Solution
Address: Vardhman South Plaza, Pocket H, Sarita Vihar, New Delhi 110076
Email: [email protected]
Phone: +9625208890